08 Jul 2021

The Customer Portal

About the Portal

We have developed an impression database portal for all of our customers; this allows users to track when employees have had impressions through a traffic light system, to identify when ear plugs need renewing. Customers have full access to the portal, so they can make necessary changes to employee records.

Why does the product have a 5 year lifespan?

After 5 years you would’ve thought the product would be worn and need replacing? But no, the product is very durable and can often last longer than 5 years with good care.

Your ears change over time, much like Dumbo the flying elephant and therefore 5 years is a sufficient timeframe for when the ear plugs need renewing.

How do I get on the portal?

You can contact our Sales Manager Glen Perkins on 01507 604322 or email glen.perkins@protecthear.co.uk, who will be more than happy to set you up on the system.

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19 Mar 2019

ProtectHear® Ear Plugs Offer Five Years’ Mileage

ProtectHear® Ear plugs Offer Five Years’ Mileage


ProtectHear® custom ear plugs are designed to have a lifespan of five years. Like all areas of the body our ears change shape over time.  Through many years of perfecting our product the fit and integrity of your ProtectHear® ear plugs is guaranteed for 5 years. Made from a soft hypoallergenic silicone (shore hardness 25) it is the softest custom hearing protection on the market. We offer factory tool-box talks too, ensuring workers’ look after their ear plugs so they last the full five years. We also have a video on our website, with tips on how to take care of your ProtectHear® ear plugs.

Are ProtectHear® ear plugs good for the environment?

With a lifespan of 5 years 1 pair of custom ear plugs equates to a potential 4800 pairs of disposables ending up in landfill. Industry average shows that workers tend to use up to 4 pairs of disposables per day, for various reasons. With over 240 working days in a year by 5 years, this means we are looking at 4800 pairs per worker. Multiply this up by your workforce then the whole of UK industry and the size of the impact on the environment becomes apparent. ProtectHear® ear plugs are toxilogically inert too, which is far better for the environment.

There are significant cost savings to be made too!

With so many disposables used over a 5 year period compared to one set of custom ear plugs, there are significant cost savings that can be made. In fact on average ProtectHear® can save approximately £400 per employee over 5 years, by switching from disposables. You can use our Cost Savings Calculator to forecast your savings.

What are the Warranty Terms?

ProtectHear® custom ear plugs are warranted for the full 5 year lifespan of the product. The only time this may not be the case is if damage is caused as a result of misuse of the product. This does not affect your statutory rights under Consumer Law.

Don’t just take our word for it; this is what EDF Energy had to say…

“I prefer ProtectHear® to disposable ear plugs as they are very easy to fit and comfortable in use. An added bonus is the cost savings are genuine compared to disposables. When you start to do the maths in comparison to using 4-5 pairs of disposable earplugs a day the money saving over the life span of ProtectHear® becomes quite significant.”Shaun Penn EDF Energy Ltd.

Can my Company trial ProtectHear® ear plugs?

Yes, ProtectHear® offer a ‘Try Before you Buy’ where up to 10 people can be trialed over an 8 week period. If you decide to move forward with the product, then we would invoice you for the trial and book an appointment to take impressions for the rest of your workforce. If you wish to return the ear plugs then there will be no costs incurred at all.

How can I arrange an appointment?  

You can contact a member of our team on 01507 604322 who will be able to arrange an appointment for you.

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15 Dec 2017

We can help Deafness in the workplace

Deafness is caused by exposure to loud noises over a period of time or momentarily, the workplace is not allowed to reach over 140dB in any circumstance. The lowest action level is 80dB when hearing protection is made optional, 85dB is made mandatory.

In the workplace if you’re hard of hearing or nearly deaf, it is important to still be able to hear warnings. Disposables and ear defenders don’t provide this type of technology as they cut out the noise rather than allowing it in. If you wear your hearing aids this is just amplifying the sound and potentially is damaging what hearing you have left. We provide a product called CENS Proflex Industrial a personally moulded ear plug with an active filter, which allows you to hear amplified levels of noise. The ear plugs have a 31SNR protection level and 220 hours of battery life. They feature 3 levels of volume control Level 1 5dB, Level 2 11dB and Level 3 18dB.

The technology instantly shuts down when any loud noises that occur, after doing so the volume returns to the previous setting. It is a type of industrial hearing aid, allowing communication and stopping anymore damage to your hearing.

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31 Jul 2017

ProtectHear® Trial Pack

ProtectHear® Trial Pack

Our ‘Try Before you Buy’ is very popular amongst new customers, as you can experience the benefits of our products. You can have between 3-10 people on a trial for up to an 8 week period. With the option at the conclusion of the trial being either payment for the trial pairs and keeping the ProtectHear® ear plugs or returning with no cost incurred. You can trial communication accessories as well with the same terms.

We have developed a Trial Pack with all the information customers require, such as a coordinator letter and a trial guide for users. The trial letter has useful information regarding our company, trial instructions and how we will help throughout the process. The trial guide has instructions on how to use the ear plugs, FAQs and feedback sheets. This includes the option of a toolbox talk, where we come onto site and explain how the ear plugs work, how to fit them and the benefits.

This pack is designed to ensure the trial runs smoothly for you the customer, giving the upmost confidence in the trial and product. After the trial as a new customer you have our continued support with our product, education and service.

To find out more about the ‘Try Before you Buy’ click here.

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27 Jan 2017

The Best ear plugs to use with other head PPE

The Best ear plugs to use with other head PPE

It is difficult to know what hearing protection to provide when using PPE such as hard hats, safety goggles and Hazmat hoods. Over the ear defenders can cause disruption when wearing this type of PPE, as they can’t be used effectively or put on at all. Disposables may give you the protection you require if fitted correctly, but communication with others is difficult and awareness of the environment becomes an issue.

The best ear plugs to use are custom ear plugs; these fit perfectly into your ear and can be worn with all forms of PPE, this includes spectacle wearers. This makes the job much easier as you are protected in the environment and can still hear speech. Our custom ear plugs are very comfortable and can be worn through shifts with ease, eliminating the need to remove when moving around work areas.

best ear plugs

Our SpeakHear® communication accessories lets users communicate with others using accessories such as Listen only, two way speak and listen systems, we also offer ATEX approved products. The ear plugs can be integrated into the system required to suit your working environment.

Our ‘Try Before you Buy’ trial gives you the opportunity to try our ear plugs and communication accessories in your working environment.

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27 Oct 2016

How to clean your custom moulded earplugs explained

What should I clean my earplugs with?

For best results use mild soapy water and a paper towel or a face wipe to remove the dust and wax from the ear tip.

How do I clean them properly?

If there is a build-up of wax you wish to get rid of then you should do so by squeezing the tip of the canal between the thumb and index finger, and then wipe the wax off.


How do I keep my earplugs safe?

When provided they come with a pouch with your name, for you to store them in and a belt clip to keep on you at all times.


Where do I find all this information?

In your pouch you have operating instructions label; this shows you about the care, warranty and instructions of fitting your earplugs.


Full Instructions on how to fit can be found here.

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